Support

What support covers, how to get help quickly and what to include in your request.

Before you ask#

1. Search this documentation (Ctrl + K).
2. Read Troubleshooting and the FAQ.
3. Check storage/logs/laravel.log (or Admin > System > Logs) for the actual error.

How to contact us#

Use the Support tab (comments and messages) on the Sellora item page on CodeCanyon. Support is provided to buyers with a valid purchase code, according to the CodeCanyon support policy.

What to include#

• Your Sellora version (Admin > System > Updates) and PHP version (Admin > System > Info).
• Your hosting type (shared, VPS) and web server (Apache, Nginx).
• The exact error message and the matching lines from the log.
• The steps to reproduce the problem and a screenshot.
• A temporary admin login if you want us to look inside - create a separate staff account with a strong password and remove it afterwards. Never send your database or payment-provider passwords.

What support covers#

• Questions about how Sellora works and bug reports.
• Help with problems in the installation or in the shipped code.

What support does not cover#

• Customisation and new features (consider a freelancer; see the Developer guide).
• Third-party services: your hosting setup, payment provider accounts, SMS or AI provider accounts, or domain and DNS configuration.
• Problems caused by changes made to the code.
• Installation on servers that do not meet the requirements.

Feature requests and reviews#

We read every request. If Sellora helps your business, a rating on CodeCanyon is very welcome and helps us keep improving it.